FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1. Are you a manufacturer?

Yes, we are a professional power adapter manufacturer since 2011.

2. What kinds of certification do you have?

We have passed UL, ETL, FCC, CE, GS, CB, UKCA,KC, KCC, CB, PSE, SAA, RCM, C-Tick, BIS & CCC certifiation for a series of private moulds.

 3. Is sample order acceptable? If yes, sample lead time?

Yes, sample order acceptable. Sample lead time is 7 days if no special requirements.

4. Can we accept samples customized?

Yes, we accept samples customized according to customer's request, welcome to test the quality before your official order.

5. Is OEM and ODM available?

Yes, we can supply customized products according to customers' requirements.

6. What is your MOQ for mass production order?

MOQ is 2k per model. For new customer's 1st trial order, we accept 500pcs/ model to best support customers and test the market.

7.What is the average lead time?

The product delivery date is about 15- 30 days after receipt of payment according to your order quantity.

8. What are the shipping methods you can offer?

By express, by air or by sea according to customers' requirements.

9. Do your products come with warranty?

Yes, we promise 2 years warranty.

10.What kinds of payment methods do you accept?

You can make the payment to our bank account by TT, west union or paypal

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